Technology White Papers
Title Author Date
Malicious Software Defense: Have we moved beyond the need for anti-virus and spyware protection software?
Kevin Prince December 2008
Credit Union Security: Making a Case for Hiring a Chief Security Officer
(Non-Members, click here to purchase)		 Roy W. Urrico December 2008
Preparing for a NCUA Technology Audit: Making Risk Assessment a Full-Time Job
(Non-Members, click here to purchase)		 Roy W. Urrico December 2008
Technology on the Fringe
(Non-Members, click here to purchase)		 Elizabeth D. Thompson January 2008
Staying Ahead of the Bad Guys: Working with Third-Party Information Security Assessment Firms
(Non-Members, click here to purchase)		 Karen Bankston December 2007
Technology and Credit Union Growth: Using Technology-enabled Solutions to Attract and Retain Members
(Non-Members, click here to purchase)		 Judy Dahl June 2007
The Lessons of Disaster Recovery
(Non-Members, click here to purchase) 		Jim Jerving February 2007
Business Services and Technology
(Non-Members, click here to purchase) 		Neil Bartlett January 2007
Biometric Trends and Practices
(Non-Members, click here to purchase) 		Jim Jerving November 2006
RFID: Paying for Purchases the Contactless Way
(Non-Members, click here to purchase) 		Darla Dernovsek October 2006
Identity Management At Credit Unions (Free) Joe Carmichael & Alfonso Gutierrez March 2006
Successful CRM Implementations:
A Journey of Culture, People and Technology
(Non-Members, click here to purchase)
Jim Jerving November 2005
Strategic 7 (Article) Jim Morrell and Tom Kroen December 2004
Preparing for Check 21 And Electronic Image Exchange
(Non-Members, click here to purchase)		 Darla Dernovsek December 2004
E-Channels Check
(Non-Members, click here to purchase)		 Karen Bankston August 2004
Telecommuting Darla Dernovsek August 2003
ATM Strategies Darla Dernovsek August 2003
Forging Productive Technology Partnerships Dick Radtke July 2003

Fraud Prevention Strategies for Online Financial Services
(links to page on cuna.org)

 BITS Fraud Reduction Steering Committee April 2003
Disaster Recovery and Credit Unions John Mostek February 2003
Maximizing Internet Penetration Darla Dernovsek November 2002
Members & Technology: Increasing Usage without Sacrificing Service Darla Dernovsek October 2002
Defining And Implementing Customer Relationship Management Darla Dernovsek July 2002
Waiting For Smart Cards Darla Dernovsek January 2002
Preparing For A Successful Information Services And Technology Examination Darla Dernovsek July 2001
Making Data Smart: Database Tools And Applications Darla Dernovsek June 2001
Where Your Members Are Moving Darla Dernovsek May 2001
Online Security And Privacy Update Darla Dernovsek February 2001
Implementing Paper-Reducing Technologies:
Part 3 		Larry J. Lucas December 2000
Hand-Held Banking Senscom, Incorporated November 2000
Implementing Paper-Reducing Technologies:
Part 2 		Larry J. Lucas October 2000
Implementing Paper-Reducing Technologies:
Part 1 		Larry J. Lucas August 2000
Internet Banking And E-Commerce Authnet Software Group July 1999